Phoenix Resort Co., Ltd. Information based on the Specified Commercial Transactions Act (Accommodation Reservations)
| Sales business name | Phoenix Resort Co., Ltd. |
|---|---|
| Sales company location | Postal code 880-0836 415-97 Hamayama, Yamazaki-cho, Miyazaki City, Miyazaki Prefecture |
| representative | President and CEO Shunsuke Yamamoto |
| Site Name | PHOENIX SEAGAIA RESORT |
| URL | https://seagaia.co.jp/ |
| telephone number | [Main representative] 0985-21-1111 For inquiries regarding each accommodation plan and service, please contact the general reservation center. General Reservation Center 0985-21-1113 (Business hours: 10:00 - 17:00) |
| Consideration for services | Please check the details page for each accommodation plan for details. |
| Reservation completion time | If you make a reservation through the website with on-site payment, your reservation will be confirmed when the reservation completion screen is displayed. If you make a reservation for accommodation through the website by credit card payment, your reservation will be confirmed once the credit card payment is completed. |
| Payment method | If you make a reservation online and pay on site, payment will be made at check-in or check-out. If you wish to pay in advance by credit card, please make the payment by credit card when making your online reservation. |
| Timing of service provision | This varies depending on the accommodation plan. Please check the details page for each accommodation plan for details. |
| refund | Due to the nature of accommodation and services, refunds are not possible after your stay. If the conditions differ from those above, they will be stated on the details page of each accommodation plan. |
| Reservation changes and cancellations | If you have made a reservation through the official website, please make any changes or cancellations using the link in the reservation confirmation email. If you wish to cancel on a day other than the day of use, you can also use the [Dedicated reservation cancellation hotline/Automatic voice response service]. |
| Cancellation fee (penalty) | Cancellation fees vary depending on the hotel, so please check the link below. ・PHOENIX SEAGAIA OCEAN TOWER ・SEAGAIA FOREST CONDOMINIUMS/SEAGAIA FOREST COTTAGES |