Article 1 Purpose

These terms and conditions apply to the property owned or operated by Phoenix Resort K.K. (hereinafter referred to as the "Company"). PHOENIX SEAGAIA OCEAN TOWER, SEAGAIA FOREST CONDOMINIUMS, SEAGAIA FOREST COTTAGES, SEAGAIA CONVENTION CENTER, PHOENIX COUNTRY CLUB, TOM WATSON Golf Course, PHOENIX GOLF ACADEMY, SEAGAIA TENNIS ACADEMY, The BEACH BURGER HOUSE (hereinafter referred to as the "Resort Facilities"), which are managed or operated by Phoenix Resort K.K. (hereinafter referred to as the "Company"). The following is a list of stores operating at SEAGAIA PREMIUM MEMBERS CLUB (hereinafter referred to as the "Eligible Stores"). (hereinafter referred to as the "Applicable Stores"). The "SEAGAIA PREMIUM MEMBERS CLUB Card" (hereinafter referred to as "Membership Card") issued by the Company and the " Official App" (hereinafter referred to as " Official App") are accepted by the member as defined by the Company. (hereinafter referred to as "Member Card") and the SEAGAIA official app (hereinafter referred to as "App") issued by the Company. The "Membership Card" refers to the membership card and digital membership card (the "Membership Card" refers to the membership card and digital membership card collectively), and the point system and privileges of the " Card" (the "Membership Card") and the " Official App" (the "App") issued by the Company. The following is a summary of the point system and benefits (hereinafter referred to as the "Service") of the membership card and digital membership card (hereinafter referred to as the "Membership Card") in relation to the presentation or use of the digital membership card The following is a list of the services and benefits of the Membership Card and Digital Membership Card (collectively, the "Membership Cards"). The "SEAGAIA PREMIUM MEMBERS CLUB Member" (hereinafter referred to as "Member") The " Member" (hereinafter referred to as "Member") agrees to these Terms and Conditions when using the Service.
The terms and conditions regarding the use of the application shall be in accordance with the "SEAGAIA Official Application Terms of Use" separately stipulated.
 

Article 2 Membership

A member is an individual who falls under any of the following categories and who has been issued a membership card by our company after agreeing to these terms and conditions established by our company.
① Those who joined through the app
②Those who joined through the members-only site
3) Those who have joined using the designated application form and completed registration (hereinafter referred to as "web registration") on the app or members-only website (hereinafter referred to as the "members-only system" collectively as the app and members-only website) before March 3, 2025, or have used the app.
 

Article 3 Membership

(1) Members must meet the following conditions:
① Individuals (corporations and organizations are not accepted)
② Those who are 18 years of age or older
(2) We may refuse membership to anyone who falls under any of the following categories:
① When a false statement is made at the time of joining.
② When there is a problem within the resort facilities, such as a delay in payment.
③ When the User is involved with an organized crime group or any organized crime organization as defined in the "Act on Prevention of Unjust Acts by Organized Crime Group Members," as well as organizations related to organized crime groups and other anti-social forces.
④ When a person has a criminal conviction history and is deemed unsuitable as a member.
⑤ When there is assault, injury, coercion, intimidation, blackmail, fraud, or similar acts.
 

Article 4 Issuance and handling of membership cards

(1) Each member will be assigned one membership number and issued a membership card. The same email address cannot be shared and registered under multiple membership numbers. If it is discovered that a member has multiple membership numbers, we reserve the right to combine the membership numbers into one.
(2) When you join, you will be issued a Regular Stage membership card. For Gold and Platinum Stage membership cards, only digital membership cards will be issued, and physical membership cards will not be issued, even in the case of reissues.
(3) Members shall manage and use their membership cards with the care of a good manager.
(4) Membership cards can only be used by the member himself/herself. When using the applicable stores in our resort facilities, you must present your membership card. Furthermore, membership cards cannot be transferred or loaned to a third party.
(5) Any damage or other disadvantage caused by a member having his/her membership card used by a third party in violation of the preceding two paragraphs shall be borne by the member himself/herself.

Article 5 Lost or stolen membership cards and reissue

(1) If your membership card is lost or stolen, please promptly contact the inquiry desk set out in Article 19.
(2) If your membership card is lost or stolen, you will be required to follow the procedures set out by our company, and we will reissue a new membership number only if approved by our company. Please note that we will not reissue a new membership card. In addition, your stage miles and points will only be transferred to your new membership number if we can verify your identity based on the details you have registered online.

Article 6: Membership Fees and Annual Fees

There is no joining fee, annual fee, or renewal fee.
 

Article 7: Payment of the price

When paying at the participating stores in our resort facilities as specified in the attached document, there are limited payment methods that are eligible for points, so please check with the participating store. Please note that we cannot accept credit purchases upon presentation of your membership card.
 

Article 8: Provision of SEAGAIA PREMIUM MEMBERS CLUB Program

In accordance with these Terms and Conditions and the "SEAGAIA PREMIUM MEMBERS CLUB Program" (hereinafter referred to as the "Program") set forth in the attached document, we will provide benefits and services to members when they use and pay at eligible establishments at our resort facilities. Even if a member makes a reservation and payment for a third party, benefits and services will not be provided if the member does not use the establishment themselves. This Program sets stages based on the member's accumulated stage miles (including taxes, excluding hot spring tax and golf course usage tax) over the course of a year at eligible establishments (hereinafter referred to as the "Qualification Criteria"), and member benefits and other services are provided according to each stage. Furthermore, the stage based on stage miles will vary according to the conditions set forth in Article 9. The stage names and qualification criteria for each stage are as follows:

*Stage mile calculation: 100 yen = 1 mile
*Collection period: 12 months from January to December
*However, accommodation plan fees and golf fees purchased through travel agencies or travel sites (excluding our official website) are not eligible for Stage Miles.

Article 9 Stage Application and Period

(1) Members will be assigned a regular stage upon joining.
(2) We will consider the year in which the online registration is completed to be the relevant year.
(3) If the cumulative total of stage miles from the time of online registration as of December 31st of the current year meets the qualification criteria for a higher stage, the higher stage will be applied from January 1st of the following year. The applicable period for this stage is from January 1st to December 31st of that year. The qualification criteria for each stage will be referenced based on the cumulative total of stage miles during the applicable period for the stage in the previous paragraph, and from January 1st of the following year, the stage will be changed according to the qualification criteria, and the same operation will apply thereafter.

Article 10 Notification of Changes

(1) If a member changes their registered address, telephone number, or email address, they must make the change themselves through the member-only system. For items that cannot be changed (name, furigana, date of birth, important dates), please contact the inquiry desk set forth in Article 19. However, they cannot change the name of a third party.
(2) Notifications from our company to members will be sent to the address or email address that the member has registered. In addition, even if a notification does not reach the member due to the member not changing their address or email address, it will be deemed to have arrived at the time it would normally have arrived.

Article 11 Withdrawal

(1) In the event of withdrawal from membership or cancellation or loss of membership, you will be required to immediately return or destroy your membership card. In addition, your digital membership card will become unusable as your registered information will be deleted.
(2) If a Member wishes to cancel their membership for personal reasons, they must notify us of their intention to cancel using the inquiry function of the Members-only System established by our Company, or the cancellation/account deletion function of the App. In addition, if a Member cancels their membership, all Stage Miles and Points held at that time will be forfeited.

Article 12 Cancellation of Membership

If a member engages in any of the following actions, their membership may be revoked. If a member's membership is revoked, all stage miles and points held at that time will also be forfeited.
① If a false statement is made at the time of joining
② If all contact information such as your address or telephone number becomes unknown
③ If you fail to pay the accommodation fees and other charges to our company as stipulated in the terms and conditions.
④ If you cause harm or damage to our customers, facilities (equipment, fixtures, ancillary facilities, structures within the facility premises, etc.) or our employees without a valid reason.
⑤ If you damage the reputation of our company, the resort facilities, or this program, or cause disorder.
⑥ If any of the items in Article 3, Paragraph 2 applies
⑦ If you do not comply with our accommodation terms and conditions, usage rules, and app terms and conditions.
8. Any other reason that the Company deems inappropriate
 

Article 13 Termination of Membership

(1) If a member has not used our company or our resort facilities for four years since the last date of use of their membership card, and if the circumstances of item 2 of the preceding article apply, their membership may be terminated. In addition, if their membership is terminated, all stage miles and points held at that time will be forfeited.
(2) In the event of the death of a member, membership will be terminated. In this case, the member's family or relatives must notify the Membership Office promptly.

Article 14 Handling of Personal Information
(1) Acquisition of personal information
Our company will acquire personal information of applicants for membership and members (hereinafter referred to as "Members, etc.") when they conduct various transactions (hereinafter referred to as "Transactions") at our resort facilities, including membership applications. Personal information of Members, etc. includes the following:
① Personal information such as name registered by the member during online registration
② Personal information regarding usage history, etc. related to this transaction
③ Personal information such as names and photographs submitted to our company or the member organization at our resort facilities
(2) Use of Personal Information
Personal information will be used within the scope of the following purposes.
① Customer information required by law (storage as a guest register)
② To send direct mail from our company and Iconia Hospitality, various special offers, various product plans, event information, and other sales information.
③ Granting Stage Miles, Points, and Benefits to Members, and Providing Services
④ Used as statistical information to the extent that individuals cannot be identified, for the purposes of investigating usage trends, developing new products, and conducting customer satisfaction surveys
⑤ Management of member information by each membership organization and use for providing services to members
⑥ To contact you in writing, by telephone or by email in response to your opinions received in surveys, etc.
⑦ To contact you for guidance and confirmation in relation to transactions, etc., to ship products, to make payments and settlements, and for other related matters
⑧ Responding to inquiries, requests, etc.
(3) Joint use of personal information
The personal information acquired will be used jointly by our company, the companies operating within the resort facilities, and Iconia Hospitality within the scope of Article 14, Paragraph 2. Regarding the management of personal information, Our company (see link) is responsible.
(4) Entrustment of personal information and provision to third parties
We may outsource or provide all or part of the handling of personal information to a third party within the scope of the purposes of use set out in the preceding paragraph, such as sending various announcements, as well as the purposes of use such as the registration and management of member-related data and the provision of services related to point services, etc. In such cases, we will take appropriate protective measures, such as requiring the outsourced business operator or third party to maintain the confidentiality of personal information.
(Details will be determined separately by the Company. Privacy Policy [Handling of Personal Information] Please refer to the following.)
(5) Disclosure, correction, suspension of use, etc. of personal information
① If a Member or other individual requests the disclosure, correction, or suspension of use of their personal information, we will respond in good faith to the extent reasonable and necessary after verifying their identity.
② For details about the procedures for requests for disclosure, etc. (required documents, application method, identity verification method, fees, etc.), please contact the inquiry desk set forth in Article 19.
(6) Other
Personal information will be handled in accordance with this Article and the Privacy Policy (Regarding the Handling of Personal Information) separately established by our company.

Article 15. Changes to these Terms and Conditions

The Company may change, revise or abolish (hereinafter referred to as "Changes, etc.") these Terms and Conditions. Changes, etc. to these Terms and Conditions will be notified via the Members-only System. Changes, etc. will take effect when posted on the Members-only System, and the Terms and Conditions posted on the Members-only System will be the most recent and applicable.
 

Article 16 Disclaimer

(1) Except in cases of willful or gross negligence on the part of the Company, the Company shall not be liable for any damages incurred by a Member as a result of the loss or theft of a Membership Card, or the use or exchange of Points by a third party, the viewing of Stage Miles/Points, or any other action related to this Program, which is caused by the Member's willful or negligent acts.
(2) The Company shall not be liable for any damages caused by unforeseen circumstances, such as natural disasters, failures of communication lines or computers, loss of data due to system maintenance, unauthorized access to data, or other reasons that prevent a Member from using services related to this Program, such as point allocation. However, if a Member has confirmed their use by presenting a receipt or other proof of purchase, the Company will provide services such as Stage Miles and point allocation.

Article 17 Compensation for damages

The Company shall not be liable for any damages (including, but not limited to, monetary damages, mental distress, and other disadvantages) arising from changes to these Terms and Conditions as set forth in Article 15, changes to or termination of the Program, or other provision of the Program.
 

Article 18 Agreed Jurisdiction Court

Any disputes arising out of or relating to these Terms and Conditions or this Program shall be submitted to the Miyazaki District Court as the court of first instance with exclusive jurisdiction.
 

Article 19 Inquiry Desk

For inquiries regarding these Terms and Conditions and this Program, please contact the following:
PHOENIX SEAGAIA RESORT
Hamayama, Yamazaki-cho, Miyazaki City, 880-8545
TEL 0985-21-1111 (Representative)
 

Revised on October 1, 2025

1. How to use
(1) When using the service, please present your membership card before use and before paying. If you do not present your membership card or if you present it after paying, you will not be able to earn stage miles or points, and you will not be able to use any benefits.
(2) Membership cards cannot be loaned or transferred to others. If a third party uses or exchanges points, or views Stage Miles or points, or takes any other action related to this program due to the loss or theft of a membership card, or due to a member's intentional or negligent actions, the Company shall not be liable for any damages incurred by the member as a result.
(3) Only one membership card may be used per transaction. If multiple members are staying in the same room, Stage Miles and points will only be awarded to one person who pays the bill. Awarded Stage Miles and points cannot be transferred or combined to a membership card under a different name.

2. Stage application and awarding of Stage Miles and Points
(1) When a member uses and pays for accommodation, meals, shopping, golf, weddings, or celebration/condolence dinners (individuals), stage miles and points will be awarded according to the member's membership stage as stipulated in Article 8 of the Membership Terms and Conditions. Stage miles and points will not be awarded if a receipt is issued in the name of a corporation or organization. Stage miles and points can be confirmed on the member-only system the day after payment. For eligible stores, please refer to the list of eligible stores (PDF).
*Points are not awarded for purchases of SEAGAIA gift certificates, invitation tickets, etc.
List of participating stores (updated July 2025)
(2) Points will be awarded for each transaction based on the amount spent (including taxes, excluding bathing tax and golf course usage tax) as specified in the list of participating stores (PDF).
 List of participating stores (updated July 2025)
(3) Stage Miles and Points are awarded only to certain payment methods. Please check with the participating store as some payment methods, such as points, SEAGAIA gift certificates, and invitation tickets, are not eligible for Stage Miles and Points. Gift cards issued by credit card companies are considered credit card payments.
*Some gift cards are not available. Please contact us for details.
(4) Accommodation plan fees and golf fees purchased through travel agencies and travel sites (excluding our official website) are not eligible for Stage Miles or points, regardless of the amount spent.
(5) If you use the restaurant, bar/lounge, shop, etc. during your stay and have billed it to your room, Stage Miles/Points will be awarded the day after you check out.
*Stage miles used and paid for between January 1st and December 31st of the current fiscal year will be counted towards the following year's stage.
For example, if your stay begins in December of the current fiscal year and your departure date falls in January of the following year, and you pay for your stay up to December 31st by December 31st, you will receive Stage Miles for the current fiscal year.
(6) If the membership card becomes unusable due to damage, magnetic stripe malfunction, etc., or if online failure or other problems occur, the allocation of stage miles and points may be delayed.
(7) Details of other seasonal point campaigns, coupon distribution, benefits, etc. will be posted on the member-only system. However, some campaigns and coupon distribution are only available through the app.

3. How to use points
(1) Points can be used for payments in units of 1 point = 1 yen.
*However, points cannot be used for payments where the settlement date is different from the product delivery date or date of use, etc. In addition, points cannot be used for banquets other than Shikino (excluding Fukou), The BEACH BURGER HOUSE, or tenants.
*There are some products that cannot be purchased with points (gift certificates, advance event tickets, gift certificates, revenue stamps, cigarettes, etc., products specified by the store, and membership fees and annual fees for each facility, etc.).
(2) Points can be used to send gift points to other membership numbers from one point onwards via the app. The maximum number of points that can be sent is 100,000 per year, and the maximum number of points that can be received is 500,000 per year. However, returned or received gift points cannot be used to send gift points. If there are unreceived gift points, new gift points cannot be sent. In addition, gift points that are canceled or not received within the seven-day claim period will be returned as gift points.
*The expiration dates for returned points and received gift points are different from those for regular points, so please check the next section.
(3) Points can be exchanged for gift items and other items through the members-only website or used to donate to the Hokkaido Guide Dog Association, a public interest incorporated foundation, for elderly dog homes.
(4) If the exchanged product is lost, stolen, soiled, or damaged during delivery, we will not be liable for any damages resulting from this.
(5) We cannot respond to inquiries regarding the shipping of point-exchanged products after one year has passed since the exchange.
(6) You can check the latest balance of points used for point exchange applications, gift point deliveries, and payments on the same day through the member-only system.

4. Validity Period of Points and Gift Points
(1) Points earned in a year (January to December) are valid for four years, including the current year.
*However, this does not apply to points earned through point campaigns, coupon distribution, etc.
(2) Gift points are valid for 90 days, including the date of receipt. If gift points are canceled after being sent, or if they are not received within the deadline, they will be returned as gift points valid for 90 days, including the date of return.
(3) Points and gift points that have expired will become invalid and will automatically expire.

5. Handling of Stage Miles and Points upon Cancellation
If a Member withdraws from the Membership, has their Membership cancelled or loses their Membership status, their Stage Miles and Points will automatically expire at that time.

6. Changes and Termination of SEAGAIA PREMIUM MEMBERS CLUB
We reserve the right to change or terminate this program without prior notice. The latest information will be posted on the members-only system.

Click here for a list of participating stores

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